Ong, C.E. (2003). Informing Science + Information Technology Education Joint Conference, Pori, Finland, June 24-27, 2003.

Abstract
The rise ofconsumer concerns of trust issue in e-commerce is due to the fact that when disputes occur in the cross-border environment, what is the level of protections (redress) that is available and which juris-dictions that is applicable and enforceable. This paper discuss the issue that with the current three major redress mechanisms, Online Dispute Resolution (ODR), Country of Origin and Country of Destination. Yet, consumers trust still an issue. It is well recognized that Cross Border environment and Jurisdiction that give rise to the concerns. This paper raises perhaps more important issues that relate to the gap and loophole that be living in the three redress mechanisms and jurisdictions.

Stillman, Larry & Stoecker, Randy (2004). CIRN 2004 Colloquium and Conference, Prato, Italy, 29 Sept-1 Oct 2004.

Tanner, Kerry (2004). CIRN 2004 Colloquium and Conference, Prato, Italy, 29 Sept-1 Oct 2004.

Schauder, Don, Stillman, Larry, Johanson, Graeme (2004). CIRN 2004 Colloquium and Conference, Prato, Italy, 29 Sept-1 Oct 2004.

Johanson, Graeme, Williamson , Kirsty & Schauder, Don. (2004). Research applications in information and library studies conference, Queensland University of Technology, Brisbane, 20 September 2004.

The paper can be viewed here

Otis, Nancy and Johanson, Graeme (2004). The Australian Electronic Governance Conference, The University of Melbourne, 14-15 April 2004.

The paper can be viewed at the the Australian Electronic Governance Conference 2004 site

Johanson, G, Hardy, G, Stillman, L, Schauder, D. and Denison, T. (2002). In Electronic networking 2002 - building community: Conference proceedings, Melbourne, Australia, 3-5 July 2002. (Published on CD-ROM)

It is easy to become confused by the enormous breadth of literature that is being published about theoretical, practical, and policy-oriented understandings and evaluations of community networking.

Johanson, G., Denison, T., & Otis, N. (2004). In G. Johanson & L. J. Stillman (Eds.), Proceedings of the CIRN Inaugural Conference and Colloquium 2004: Sustainability and Community Technology. (pp. 1-15). Prato, Italy, 29 September - 1 October.

Johanson, G, Hardy, G, Stillman, L, Schauder, D. and Denison, T. (2002) In Electronic networking 2002 - building community: Conference proceedings, Melbourne, Australia, 3-5 July 2002. (Published on CD-ROM)

Denison, T. (2003). In E-Governance: Regions, Devolution, Participation, Formation, 13-14 November, 2003. Monash University, Gippsland.

Abstract
In 2002, the Centre for Community Networking at Monash University commenced a research programme aimed at improving the understanding of the use of communications and information technology (ICT) by community and third sector organisations within Australia. The first product of this research was the creation of the Monash Community ICT Index, designed to be a national longitudinal data series providing indicators of use of ICT by community sector organisations, describing patterns of use and barriers. The creation of the index was seen as having significant potential benefit for the public sector for planning, policy development and national co-ordination as well as providing a basis for further research and analysis.