Leanne Wood, Lyn Simpson, Leonie Daws, Centre for Service Innovation (formerly the Communication Centre) Queensland University of Technology
The rapid growth of communication technology raises important questions about the impact of technology on community organisations and, in particular, how technology can be used as a tool to improve efficiency, generate innovation, and facilitate social and economic opportunities for clients. Many community groups are struggling with such issues, experiencing an organisational version of the digital divide that impacts on their productivity and effectiveness.
This paper draws on data collected through a unique gathering of over 100 key stakeholders in Australian government, industry, academia and the third sector, including community organisations. It identifies key issues regarding technology for the community sector, explores some of the implications of the 'organisational divide', and suggests directions for future action that will address such issues.